Your Quality Product Guarantee
Your No-Risk 30 Day Money Back Guarantee
Your Safe Shipping Guarantee
Your Quality Product Guarantee
Before listing products and resources on our site, they are assessed against our Grow Your Kids Core Values to help ensure they are really going to make a difference.
Our goal is to provide you with resources that are:
Quality - we are not interested in selling cheap imports from China, what we look for is quality products that will last
Meaningful - we are interested in helping kids grow in all kinds of ways, not just in traditional school subjects (although we have tools to help them do that too!). We particularly want to help in the areas that make the biggest difference in life, like handling emotions, building better relationships and stronger famlies, and understanding themselves and others.
Educational - designed to help engage kids as whole-of-life learners, whether formally or informally.
Engaging - fun, bright, creative and enjoyable
Your No-Risk 30 Day Money Back Guarantee
We want to help you get the right resources to help your kids grow. Our team are available to make recommendations, share tips, ideas and information, answer questions or provide more detailed descriptions any time during business hours.
Even with all this help available, we know there could be times when you receive something and it is not quite what you expected. To help assure you of our commitment to you and your children, when this happens we are happy to provide a No-Risk 30 Day Money Back Guarantee. If a product you purchase from Grow Your Kids is not suitable for your needs or is not what you expected, please follow these three easy steps to return it for a full refund:
1. Call 1800 657 025 or email sales@growyourkids.com.au within 30 days of receiving your order to request a return authorisation. We will email or fax you a simple form and ask that you include it in the package with the product you are returning
2. Carefully repack the product and send it to the Reply Paid address specified on your return authorisation.
3. Within a maximum of 14 days from the date we receive your returned product (as long as it still in in new, saleable condition when we receive it), we will process your refund. Payment will be made using the same method you used to pay for your order (eg. credit card payments will be refunded to your credit cards, bank deposits will be refunded to your bank etc.).
Important Information:
Please note that in order to help us continuously improve our services, we will ask you to provide us with a reason for your return
Any special order items or products sold via download from this site are excluded from this returns policy.
If you have any queries about this policy, please contact us before placing an order.
Your Safe Shipping Guarantee
We take great care to make sure we send you the right products, and that they get to you in perfect condition. However, on rare occasions, mistakes may happen! If we have made an error in order fulfilment, or the item you receive is faulty or has been damaged in transit, please advise us within 14 days of order receipt so we can give you a return authorisation. This will include a Reply Paid address so there is no cost to you for returning the goods. As soon as the incorrect items or damaged goods are received back in our warehouse we will quickly replace them. If there is likely to be any delay in sending a replacement item (due to out of stocks or supplier delays), we will quickly and clearly communicate that to you, so you know exactly what to expect and when.
